Terms of service.

Our Services

Questor Travel offers custom travel concierge services, including but not limited to:

  • Trip consultation and itinerary planning

  • Flight, hotel, and activity booking coordination

  • VIP experience recommendations

  • Group travel coordination

  • Destination event planning

We act as an agent or intermediary for various third-party vendors including airlines, hotels, tour operators, and other service providers.

2. Client Responsibilities

By engaging our services, you agree to:

  • Provide accurate personal and travel information

  • Review and approve travel proposals within the specified timeframe

  • Make payments as required by your selected proposal

  • Comply with the terms and conditions of third-party vendors, including airlines and hotels

3. Payment Terms

A non-refundable planning fee or deposit may be required to begin the travel planning process. Final payments for booked services must be made by the due date specified in your proposal.

Late or missed payments may result in cancellation of services and/or loss of deposit.

4. Cancellation & Refund Policy

Cancellation and refund policies vary based on the services booked and the policies of our third-party partners.

  • Planning fees are non-refundable.

  • Refunds for booked travel services (flights, hotels, activities) are subject to vendor terms.

  • Any cancellations must be submitted in writing.

  • Questor Travel is not responsible for changes in vendor terms, weather disruptions, or force majeure events.

For detailed terms, refer to your Proposal Agreement.

5. Changes to Services

We reserve the right to modify or cancel aspects of your itinerary due to unforeseen circumstances. In such cases, we will make reasonable efforts to offer alternatives of similar value.

6. Limitation of Liability

Questor Travel is not liable for:

  • Acts, errors, or omissions by third-party vendors

  • Cancellations, delays, or force majeure events

  • Losses resulting from missed flights, connections, or travel delays

  • Injuries, damages, or losses during your travels

All bookings are made subject to the terms and conditions of the travel service providers.

7. Privacy Policy

We are committed to protecting your privacy. Please refer to our [Privacy Policy] for information on how we collect and use your personal information.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.